Send your concern
Email support@radiuslogistics.net with “Complaint” in the subject. Provide your name, preferred contact method, relevant dates and a concise explanation of what happened and the outcome you are seeking.
Include useful references
If applicable, include the truck or agreement reference, statement period and earlier correspondence. Do not send account passwords, complete payment-card details or sensitive identity documents in an ordinary email.
What to request next
Ask for acknowledgement, a reference for your complaint, the person handling it and an expected response date. No fixed response deadline or dedicated complaints officer has been supplied for publication here.
If the issue remains unresolved
Ask the team how you can escalate the matter internally and request its response in writing. Check the dispute provisions in your signed agreement. Your ability to seek independent advice or contact an appropriate authority depends on your circumstances and applicable rights.
Keep your own record
Retain your original enquiry, supporting documents and responses. If your concern involves personal information, explain that in the message and consult the privacy notice for the information-request route.